FAQ
For purchases and enquiries at Simple Modern, please review the information below.
Our customer contact details
Simple Modern
Email: Support@simplemotern.shop
Phone: 701-759-8621
Address: 5206 5th Ave N, Grand Forks, North Dakota, 58203, US
Payment, product details and contact
What should I check before paying? Review the methods offered and final USD total at checkout, including taxes required by law. The relevant Simple Modern product page states model-specific size, capacity, materials and care information. Reach our support team below if you need clarification.
Shipping area, cost and timing
Where can an order go, and when? Our service is limited to the United States with free Standard Shipping on all orders. Estimates are 1–2 business days for processing plus 4–6 business days after shipment, not counting weekends or US federal holidays; a particular arrival date cannot be promised.
Tracking and changes
What if I need tracking or an order correction? We send tracking details to the purchase email after dispatch. Cancellation, amendments and address errors should be reported quickly before shipping. A request is not assured of success, and changes after dispatch may be unavailable.
Returns, problems and refunds
How do exchange, return and refund requests work? Start within 30 days of delivery and retain purchase evidence, unused condition and original packaging. Eligible return transport is arranged at our expense. Notify us of damage, defects, shortages or an incorrect product with order details and relevant pictures. Once an authorized return has arrived and passed inspection, we issue the original-method refund within 10 business days; financial-institution posting time can be additional.